Commendation and Recognition for Excellence in Service Award (C.A.R.E.S.)

For Improved Success, Retention and Graduation

Dr. Chrisine Mangino, President of Queensborough Community CollegeDr. Christine Mangino, President,
Queensborough Community College

Student success is the responsibility of every member of our campus community. I have met many faculty and staff who go out of their way to help students stay engaged and obtain the support they need in order to be successful. Their exemplary and caring approach has inspired me to create an award to recognize those who make an important difference in our students' lives.

One way to measure student success is through retention rates, which look at the number of first-time freshmen who return the following fall semester, and the 3-year graduation rates for first-time freshmen. We can all work together to increase our retention and graduation rates each by 2%, which is something not that far out of reach. Improving the rates by 2% would increase the number of students registered next Fall (2022) by 50 students and increase the number of students who started in Fall 2019 and graduate next year by an additional 60 students. Together, we can do this!

The President's Queensborough Community C.A.R.E.S. Award honors faculty and staff who advance this goal and whose efforts and achievements demonstrate an exemplary commitment to our students, service beyond what is expected, and an attitude of caring and selflessness.

"Critical to our retention efforts is making every experience for every student a positive and supportive encounter."


Queensborough, ranked one of the top community colleges in the country, is working to ensure that more students complete their degrees on time.



The retention rate for our Fall '20 first-time freshmen is 59%. This means that 59% who enrolled in Fall ’20 were registered for classes in Fall ’21.

Moving the retention rate from 59% to 61% for the Fall '21 first-time freshmen cohort will increase the number of students who are still registered next fall (2022) by 50 students!



Our 3-year graduation rate indicates that 29% of first-time freshmen who began in Fall '18 graduated within three years.

Moving our 3-year graduation rate from 29% to 31% will increase the number of students who started in Fall '19 and graduate this year by an additional 60 students!

Eligibility, Categories & Criteria

Academic Department Chairpersons, Directors, Managers and Supervisors can nominate employees. All nominees will be acknowledged and two exceptional colleagues (one faculty and one staff member) will be selected and honored on this C.A.R.E.S. Award webpage each month.

The nominee should, by way of example, have:

  • Demonstrated exceptional support for an individual student or group of students;
  • Demonstrated proactive and innovative methods of advisement and support;
  • Demonstrated work which inspires others and a commitment “above and beyond” the College's mission and values;
  • Demonstrated an extraordinary effort that helped motivate students to stay engaged with and committed to their college education

Nominations are due by the 15th of each month. Winners will be announced the first week of the following month.


C.A.R.E.S. Award Winners will:

  • Be profiled by the Division of Strategic Initiatives and Advancement and be honored on the C.A.R.E.S. Award webpage for their exceptional work; and
  • Be invited to lunch with President Mangino or receive a $100 gift card to purchase Queensborough swag from the QCC / CUNY Online Bookstore; and
  • Receive a letter of recognition that can be added to the personnel file and a LinkedIn Award badge that can be added to the winner’s LinkedIn profile or used in their email signature.

June 2024 Winners

Jennifer Klein

Jennifer Klein

Program Manager
Community Standards and Academic Integrity


David Chambers

David Chambers

Mailroom Coordinator
Office of Strategic Initiatives and Advancement

Congratulations Nominees

C.A.R.E.S. nominees are acknowledged for their leadership, assistance, and dedication to the success of each student and of Queensborough. Thank you for encouraging and supporting our students, as they tap into their own leadership abilities, and we fulfill our mission to develop each student's knowledge and skills necessary for success.

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