BI-260: Patient Care Coordination

Course Information

Course, prefix, number, & title: BI-260 Patient Care Coordination

Hours (Class, recitation, Laboratory, studio): 2

Credits: 2

Pre-requisites (if any): BI-150

Course Description in college catalog:

Care Coordination is an increasingly significant concept in the health care industry. It includes helping patients navigate the complex health care system, such that patients have a more optimal experience and improved health outcomes. In this course, students will engage in lectures, group activities, and case studies that will train them to better communicate with and recognize the needs of patients. When students complete this course, they should be able to help patients receive timely and appropriate care, guide patients to engage more fully in their own care, and ensure that communication takes place between all the providers involved in a patient’s health care experience.

Academic programs for which this course serves as a requirement or an elective:

Certificate Program - Medical Office Assistant

A.A.S. Medical Assistant

General Education Outcomes: Below is a listing of General Education Outcome(s) that this course supports.

  1. Communicate effectively in various forms

Course-specific student learning outcomes:

1. Identify any barriers or potential barriers to a patient's health care experience

2. Assist patients, caregivers, and families with services, resources, counseling, and financial issues

3. Keep communication open with providers, caregivers, and patients in order to coordinate services

4. Offer opinions about a diagnosis or health care services

5. Provide recommendations to patients about their health care needs

6. Ensure that systems are in place to facilitate coordinated care

Program-specific outcomes

1. Accurately use basic medical terminology and apply relevant human biological principles to patients’ needs

2. Execute medical office responsibilities and tasks within ethical and legal boundaries

3. Practice patient-centered and coordinated care.

4. Employ state-of-the-art software to complete administrative tasks, including patient medical records management, collections, and insurance processing

5. Perform the most commonly used clinical testing procedures, such as EKS and phlebotomy

6. This course will fulfill Medical Assistant Degree Program Outcomes 1 and 3

Other program outcomes (if applicable).

  1. Make ethical judgments while recognizing multiple perspectives, as appropriate in the program of study

  2. Work collaboratively to accomplish learning objectives

Methods by which student learning will be assessed and evaluated; describe the types of methods to be employed; note whether certain methods are required for all sections:

This course will involve homework assignments, case studies, group exercises and discussions that require both oral and written communication about students' experiences with health care both as patients and as future health care workers. Students will also be required to perform role playing scenarios in the classroom.For homework assignments, students will read articles and answer questions based on the articles or do case studies. The instructors can rate students' ability to communicate effectively and practice patient-centered and coordinated care through these written, oral, and role playing assignments. Further, quizzes will be delivered for objective assessment. These methods will be required for all sections.

Grade distribution for the overall grade will be based on the following criteria:

In-class activities 50%

Homework Assignments 20%

Quizzes 30%

Academic Integrity policy (department or College):
Academic honesty is expected of all students. Any violation of academic integrity is taken extremely seriously. All assignments and projects must be the original work of the student or teammates. Plagiarism will not be tolerated. Any questions regarding academic integrity should be brought to the attention of the instructor. The following is the Queensborough Community College Policy on Academic Integrity: "It is the official policy of the College that all acts or attempted acts that are violations of Academic Integrity be reported to the Office of Student Affairs. At the faculty member's discretion and with the concurrence of the student or students involved, some cases though reported to the Office of Student Affairs may be resolved within the confines of the course and department. The instructor has the authority to adjust the offender's grade as deemed appropriate, including assigning an F to the assignment or exercise or, in more serious cases, an F to the student for the entire course." Read the University's policy on Academic Integrity opens in a new window(PDF).

Any student who feels that he or she may need an accommodation based upon the impact of a disability should contact the Office of Accessibility Services in Science Building, Room S-132, 718-631-6257, to coordinate reasonable accommodations for students with documented disabilities. You can visit the Office of Accessibility Services website.

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