BU-903: Medical Office Procedures

Course Information

Course, prefix, number, & title: BU-903 Medical Office Procedures

Hours (Class, recitation, Laboratory, studio): 4 class hours

Credits: 3

Pre-requisites (if any): None

Course Description in college catalog:

Designed to acquaint the student with the routines of a medical office, including medical records, financial records, correspondence, case histories, medical articles, appointment scheduling, and filing methods. The student will acquire a basic knowledge of medical terminology along with practical applications.

Academic programs for which this course serves as a requirement or an elective:

A.A.S. Medical Assistant

A.A.S. Office Administration and Technology

Certificate Program – Healthcare Administration

Certificate Program – Medical Office Assistant

Certificate Program – Office Administration Assistant

Certificate Program  Health Care Office Administration: Managing, Coding, and Billing­

General Education Outcomes: Below is a listing of General Education Outcome(s) that this course supports.

  1. Communicate effectively in various forms

  2. Use analytical reasoning to identify issues or problems and evaluate evidence in order to make informed decisions

  3. Apply information management and digital technology skills useful for academic research and lifelong learning

Course-specific student learning outcomes:

Students will achieve the following course objectives:

  1. Communicate effectively through reading, writing, listening, and speaking through class activities, projects and assignments.

  2. Use analytical reasoning to identify healthcare issues and/or problems and evaluate feedback in order to make informed decisions through current articles and case analysis.

  3. Reason quantitatively and mathematically as required in the daily tasks of the Administrative Medical Assistant using Microsoft Excel for financial procedures.

  4. Apply logical measures in the evaluation of managing medical office procedures and mathematical practices in financial tasks such as employee payroll, patient billing, collections, insurance reimbursement, petty cash.

  5. Use information management and technology skills effectively for academic research and lifelong learning through the use of CONNECT, Microsoft Office, Outlook, and Medisoft.

  6. Integrate knowledge and skills in the healthcare/medical office environment.

  7. Work collaboratively in group setting to accomplish learning objectives.

  8. Employ concepts and methods of the professional and ethical practices to make informed decisions    through case analysis and end-of-chapter projects.

  9. Apply creative and logical measures in the evaluation or creation of works in the practical promotional concepts through the use healthcare facility layout design, creating patient information material, etc.

Program-specific outcomes

  1. Integrate knowledge and skills in the program of study.

  2. Work collaboratively to accomplish learning objectives.

Methods by which student learning will be assessed and evaluated; describe the types of methods to be employed; note whether certain methods are required for all sections:

  1. Unit Exams

  2. Medical Terminology Quizzes

  3. Weekly Chapter exercises from end-of-chapter exercises  and CONNECT assignments

  4. Healthcare Profession Research Composition

  5. Healthcare Job Search Assignment

Academic Integrity policy (department or College):
Academic honesty is expected of all students. Any violation of academic integrity is taken extremely seriously. All assignments and projects must be the original work of the student or teammates. Plagiarism will not be tolerated. Any questions regarding academic integrity should be brought to the attention of the instructor. The following is the Queensborough Community College Policy on Academic Integrity: "It is the official policy of the College that all acts or attempted acts that are violations of Academic Integrity be reported to the Office of Student Affairs. At the faculty member's discretion and with the concurrence of the student or students involved, some cases though reported to the Office of Student Affairs may be resolved within the confines of the course and department. The instructor has the authority to adjust the offender's grade as deemed appropriate, including assigning an F to the assignment or exercise or, in more serious cases, an F to the student for the entire course." Read the University's policy on Academic Integrity opens in a new window(PDF).

Any student who feels that he or she may need an accommodation based upon the impact of a disability should contact the office of Services for Students with Disabilities in Science Building, Room S-132, 718-631-6257, to coordinate reasonable accommodations for students with documented disabilities. You can visit the Services for Students with Disabilities website.

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