Student Support


Tips to succeed in an online course

Access to Technology

You must have a computer at home with internet access and access to your student email account.

Time Commitment

The amount of time you must devote to an online course is 6-9 hours a week for a 3 credit course, just like an in-person course.

Be Proactive and Self-Motivated

You must be motivated and disciplined with your assignments, and you must grow to be comfortable with reaching out and asking questions or help when you need it.

Technology Skills

You must know how to use email, web browsers, word-processing software, and download files and create attachments. You must be willing to solve technology problems and not get frustrated easily with technology glitches.

Tips to succeed in an online course

Growth Mindset

You must have a growth mindset and see struggles or difficulties as a natural part of getting better at something. When you encounter something you can't yet do, you must increase your effort and try new strategies.

Make a Plan

You need structure and a time management plan. Check your syllabus before your course kicks off, and commit to due dates on your calendar. Designate study times for each class, and stick to them.


You must be willing to communication using technology tools like video or text chat and understand that quality learning can take place without face-to-face interaction. If you feel you cannot learn without interacting in person with the instructor and other students, then online learning might not be right for you.

Look Ahead

It can't be emphasized enough how important it is to look ahead when taking online courses. Check the syllabus and course map for assignments that will be due. Always know when assignments are due, and don't wait until the last minute to complete them.

Technological skills needed to take online courses

  1. Ensure that your device fulfills the system requirements in Blackboard.
  2. Install Google Chrome and Mozilla Firefox, the optimal browsers for Blackboard environment.
  3. Always check if your audio equipment is functioning before classes begin.
  4. Remember to check your QCC student email for notifications or messages from your classes.
  5. Turn off sleep mode or energy save mode to prevent interruptions in any Blackboard activities.
  6. Click on your selected answers or the save button frequently to prevent idling in exams.
  7. If you experience technical issues in Blackboard, please do not hesitate to contact us at


The Accounts you need:

CUNYfirst Logo Image

- Click the Link to activate your CUNYfirst account. You need to claim your CUNYfirst account before you can log into Blackboard.

Blackboard Logo Image

- A learning management system used in CUNY where you can access your course materials if your professors use it.

Office 365 Image

Office 365 Email
- You will receive all communications related to your courses and other academic matters through this email.


* You may need to access other online systems or applications. See your specific course syllabus for a detailed description.

Online Student Readiness Course - Are you Ready?

eLearning Readiness Course Image

The Office of Education Technology is happy to announce that the " Student Online Readiness Course - Are you Ready? course is now available to all our QCC students. The course is listed under "My Organizations" module on the Blackboard Home page. While the course is likely to be most useful to first-time freshman who have the least familiarity with Blackboard, the course material could also be beneficial to any student who might need a refresher. With this in mind, Are you Ready? has been set up so all students may access the course, including continuing and transfer students. Students in pre-college programs such as College Now and Early College Initiative, and students in pre-matriculation programs such as CUNY Start/Math Start.

As always please do not hesitate to contact the office of Educational Technology at with questions or concerns.



How can I access this course?
Login to Blackboard. The course is listed under "My Organizations" module on the Blackboard Home page.

What does 'Are You Ready?' cover and how is it delivered?
Are you Ready? consists of six short modules that cover an assessment of a student's readiness for online learning, an overview of online learning, technology requirements and basic technology proficiency, use of Blackboard, and online etiquette. Each module ends with a short quiz, and each quiz must be successfully completed before a student can move on to the next module.

How long does the course take a student to complete?
Most students can complete the course in 30 to 45 minutes.

Are all students required to complete this course?
Students are not required to take this course. However, we strongly recommend all students to complete this course before the beginning of the Fall semester or during the first week of classes.

Introduction to Blackboard Course (For Students)

This is an introductory course designed to help Queensborough Community College (QCC) students become familiar with the QCC implementation of the Blackboard Ultra Learning Management System. This course will provide you with an overview and introduction to the core features and major tools of the Blackboard Learning Management System (LMS).


How to access this course:


  1. Login into Blackboard, on the Home Tab, scroll down the Course Search module. The module is "usually" located in the bottom left of the Home Tab.

  2. In the Course Search box, type Introduction to Blackboard - Students. Click Go.

    Intro Blackboard Image #1
  3. Locate the Introduction to Blackboard - Student course. Click on the chevron next to the course ID QCC01_Blackboard_Student_Training and select Enroll.

    Intro Blackboard Image #2
  4. On the next page, enter the access code.

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  5. Click Submit.

  6. You will receive a confirmation message that you have successfully enrolled. Click Ok to proceed to the course site.

Frequently Asked Questions

Q: What is my Blackboard login username?

A: The format of your Blackboard username is FirstName.LastNameXX (XX is the last two digits of your EMPLID). For example, if my name were John Doe with an EMPLID of 00000099, my username would be John.Doe99


Q: How to reset my forgotten password?

A: You can click on the "Forgot Password" option on the Blackboard login page to reset it.


Q: How do I check or update my Blackboard email address?

A: You can click on the "Update Email" option under the Tools section on your Blackboard homepage to do so. (Please note that only CUNY email addresses will be accepted.)


Q: How do I upload my Blackboard profile picture?

A: Click on the Global Navigation (where your name is at the top right area) -> Settings -> Personal information -> Personalize My Settings, you will be able to upload it from there.


Q: What are the optimal browsers for using Blackboard?

A: Google Chrome and Mozilla Firefox.


Q: How long does it take for my courses to display on my Blackboard homepage?

A: It usually takes 24-48 hours after enrollment.


Q: What should I do if my course is still not showing on my Blackboard homepage?

A: If it has already passed 48 hours and you can see the course in your CUNYFirst account, you should contact us for support.


Q: What if my course shows in the beginning of the semester, but it is "not currently available"?

A: You should contact your instructor immediately and ask when will the course be available to students.


Q: What should I do if my course suddenly disappears from my Blackboard homepage in the middle of the semester?

A: You should check both your enrollment and the unofficial transcript on CUNYFirst. If you have received a WN grade, you will need to contact your instructor. It would take 24-48 hours for your course to reappear once a WN grade is removed.


Q: Why am I the only one inside the virtual classroom session?

A: You may have joined the incorrect virtual session. Otherwise, please contact us.


Q: How do I upload an assignment?

A: When you are inside the assignment, you can simply click on "Browse My Computer" and then choose your assignment to upload.


Q: What should I do if a posted assignment is missing?

A: The assignment may have a limited availability, so it will be hidden from students after certain time. You may contact us to inspect for confirmation.

Campus Cultural Centers

Kupferberg Holocaust Center exterior lit up at nightOpens in a new window
Kupferberg Holocaust Center Opens in a new window

The KHC uses the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Russian Ballet performing at the Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art Gallery exterior in the afternoonOpens in a new window
QCC Art Gallery

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.