How To Order Transcripts

Transcripts are copies of a student's academic record. By federal law (i.e. F.E.R.P.A.) a student must authorize release of their record in writing or by a specific identifier (e.g. PIN). Transcripts cannot be ordered by telephone except through the Credentials Solutions Service (See below) at an additional operator surcharge fee of $10.

There are two kinds of transcripts: student (unofficial) copies and official copies.

• Student (unofficial) transcripts…… are unofficial copies that the student can find on their CUNY First account for free. If a student attended prior to the year 2000 they may request an official copy for his or her own records.
• Official transcripts……are sent directly to other colleges and employers. Students should not have contact with an official transcript. If a university or employer requires an official transcript to be submitted with a student’s application the student must make a specific request – with the Name of the receiving institution – for an official transcript in a sealed envelope to be mailed to them. Be aware - if the seal of the envelope is broken, the transcript is no longer an official document.

Question: Are there any reasons that my transcript request will not be processed?
Answer: The college reserves the right to withhold all information on the record of any student who has not fulfilled financial and other responsibilities to the College, including payment of student loans.

Question: How can I obtain a copy of my transcript?
Answer: - You may obtain a copy of your academic transcript in one of the four (4) following ways:

1. Online
   1. Without a fee on CUNYfirst
      Students who have attended as of the year 2000 or after may download an unofficial copy of their record from CUNYfirst opens in a new window. This copy is for information purposes only.
      Processing time is immediate with your own printer.
   2. Queensborough Community College has retained Credentials Solutions to accept transcript orders over the Internet, for a $9.00 fee ($2.00 for CUNY) per copy. Click on the TranscriptPlus® icon below to begin your order.
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   Both official and student copies may be ordered online. A valid major credit card (Visa, Master Card, American Express or Discover) is required. Processing Time: 3 work days

After you have made your transcript request through the TranscriptPlus® process you can: check the status of your TranscriptPlus® request opens in a new window.

2. By Phone with Credentials Inc. Only
   If you are uncomfortable placing an order over the Internet, you can call Credentials Solutions at 800-646-1858 to place your transcript request. There is an additional operator surcharge of $10 for placing orders over the telephone. (Operators available from 8:30 a.m. CST to 5:00 p.m. CST Monday thru Friday) to place your transcript request. Please Note: the Registrar at Queensborough cannot accept direct phone requests.

3. In Person
   Transcript request forms are available in Room A-104 the Registrar’s Office. You may also Download the PDF form opens in a new window. If a payment is required it must be made to the Bursar (A-118). Please allow 5 to 7 business days for your transcript request to be processed.

4. By Mail
   Download the PDF form opens in a new window
   If you are not using the downloadable form but writing a letter BE sure to include:

   • Your full name. (If you have attended QCC under a different name, please include both.)
   • Social security number
   • Present mailing address
   • Exact name and address where you want your transcript sent
   • A $7.00 check or money order should be included for each request sent outside of the CUNY system or the University Application Processing Center (UAPC).

     MAIL TO:
     Transcript Department
     Registrar's Office, Room A-104
     Queensborough Community College
     222 05 56 Ave
     Bayside, NY 11364

Question: What if I need a student copy of my transcript right away?
Answer: For students who have attended as of the year 2000 or after the fastest way to obtain a student copy (unofficial) of your record is printing it on your own computer through your CUNYFirst account. You may Login CUNYFirst opens in a new window or using CUNYFirst for the first time you may Claim your account Claim CUNYFirst Account opens in a new window.

For those who attended prior to 2000 - Queensborough Community College has retained Credentials Solutions to accept transcript orders over the Internet. Please click on the TranscriptsPlus below to enter your order. If you are uncomfortable placing an order over the Internet, you can call Credentials Solutions at 800-646-1858 to place your transcript request. There is an additional operator surcharge for placing orders over the telephone.

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